January 9, 2017

If you have a grievance about a company’s product or service what do you do? Depending on the situation you may bring the problem to an employee’s immediate attention or call a 1-800 customer service number.

In most cases all we really want is to be heard and the situa...

January 9, 2017

Unlike Claim Jumper what could happen if complaints are ignored? United Airlines learned a very expensive lesson.

Canadian musician Dave Carroll was traveling with his band to Nebraska for a one-week tour. From his plane in Chicago he witnessed his $3,500 Taylor guitar...

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